1. Ethical Behavior
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Integrity: Act with honesty, transparency, and fairness in all interactions. This includes avoiding conflicts of interest and acting in the best interests of the company.
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Compliance: Adhere to legal and regulatory requirements related to medical devices.
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Respect roles or hospitals/ client and their system.
2. Professionalism
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Customer-Centric Approach: Prioritize patient safety and well-being.
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Quality Service: Provide reliable, efficient, and effective services. This includes punctuality, reliability, and commitment to delivering high-quality work.
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Communication: Maintain clear and respectful communication with colleagues, clients, and healthcare professionals.
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Avoid interfering with clinical practice decisions.
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Employees are expected to dress in a manner that is appropriate for their role and work environments, reflecting good image of the company.
3. Privacy and Confidentiality
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Patient Data: Safeguard patient information and maintain confidentiality.
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Not share private shared info about patient and hospital info outside.
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Don’t take Hospital equipment for repair or borrow for any purpose without approval and preferred a written one.
4. Marketing and Sales Practices
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Accuracy: Ensure truthful and accurate representation of medical devices.
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Avoid Misleading Claims: Do not exaggerate product benefits or make false claims.
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Fair Competition: Compete fairly and ethically in the market.
5. Technical & aftersales Practices
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Confidentiality: Not try to fix or repair any device from brands the company don’t represent, and don’t have experience with.
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Do service and device check with client representative attendance.
6. Reporting Violations
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Whistleblower Protection: Encourage reporting of violations to direct manager without fear of retaliation.
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Investigation and Resolution: Promptly investigate reported violations and take appropriate action.
7. Safety
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Employees must comply with all health and safety regulations and report any hazards or unsafe conditions.
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A commitment to maintaining a safe and healthy work environment is the responsibility of every employee.
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Consider personal safety by wear needed PPE, before deal with device for installation in working field or for service.
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Confirm device is disinfected before taken from client to company office.
8. Environment
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Ensure emergency procedures to prevent and address accidents affecting the environment and human health
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Minimize the use and ensure safe handling and storage of chemical and other dangerous substances
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Reuse paper and find suitable ways for recycling, while reduce usage of plastic bags in company work and use reusable cases instead.
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Save energy by using solar power & fuel use when possible.
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