1. Ethical Behavior

• Integrity: Act with honesty, transparency, and fairness in all interactions. This includes avoiding conflicts of interest and acting in the best interests of the company.
• Compliance: Adhere to legal and regulatory requirements related to medical devices.
• Respect roles or hospitals/ client and their system.

2. Professionalism

• Customer-Centric Approach: Prioritize patient safety and well-being.
• Quality Service: Provide reliable, efficient, and effective services. This includes punctuality, reliability, and commitment to delivering high-quality work.
• Communication: Maintain clear and respectful communication with colleagues, clients, and healthcare professionals.
• Avoid interfering with clinical practice decisions.
• Employees are expected to dress in a manner that is appropriate for their role and work environments, reflecting good image of the company.

3. Privacy and Confidentiality

• Patient Data: Safeguard patient information and maintain confidentiality.
• Not share private shared info about patient and hospital info outside.
• Don’t take Hospital equipment for repair or borrow for any purpose without approval and preferred a written one.

4. Marketing and Sales Practices

• Accuracy: Ensure truthful and accurate representation of medical devices.
• Avoid Misleading Claims: Do not exaggerate product benefits or make false claims.
• Fair Competition: Compete fairly and ethically in the market.

5. Technical & aftersales Practices

• Confidentiality: Not try to fix or repair any device from brands the company don’t represent, and don’t have experience with.
• Do service and device check with client representative attendance.

6. Reporting Violations

• Whistleblower Protection: Encourage reporting of violations to direct manager without fear of retaliation.
• Investigation and Resolution: Promptly investigate reported violations and take appropriate action.

7. Safety

• Employees must comply with all health and safety regulations and report any hazards or unsafe conditions.
• A commitment to maintaining a safe and healthy work environment is the responsibility of every employee.
• Consider personal safety by wear needed PPE, before deal with device for installation in working field or for service.
• Confirm device is disinfected before taken from client to company office.

8. Environment

• Ensure emergency procedures to prevent and address accidents affecting the environment and human health
• Minimize the use and ensure safe handling and storage of chemical and other dangerous substances
• Reuse paper and find suitable ways for recycling, while reduce usage of plastic bags in company work and use reusable cases instead.
• Save energy by using solar power & fuel use when possible.

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